Shipping Policy

At Elouva, we aim to make your shopping experience as simple and reliable as possible. Please review the information below regarding order processing, delivery and tracking.

Order Processing

Orders are typically processed within 1–3 business days after your order has been placed.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Orders placed during weekends, public holidays or periods of high demand may require additional processing time.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

United Kingdom: 7–15 business days

Delivery times are estimates and may vary depending on your location, the shipping carrier, customs processing, public holidays, periods of high demand and other circumstances outside our reasonable control.

Please note that processing time is separate from delivery time.

Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

Where we offer free shipping, no standard shipping charge will be added to your order.

Multiple Packages

In some cases, an order containing multiple products may be fulfilled or dispatched separately.

This means that you may receive your order in more than one package and packages may arrive on different days.

You will not be charged additional shipping fees as a result of us splitting an order into multiple shipments unless this was clearly disclosed before purchase.

Incorrect Shipping Information

Please ensure that your delivery address is complete and accurate before placing your order.

If you notice an error in your shipping information, contact us as soon as possible at support@elouva.com.

We will make reasonable efforts to update your details before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

If an order cannot be delivered because incorrect or incomplete shipping information was provided, please contact us so we can determine the available options.

Delayed Orders

Occasionally, deliveries may take longer than expected due to circumstances such as carrier delays, customs processing, severe weather, public holidays or unusually high order volumes.

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you still require assistance, contact us at support@elouva.com and include your order number so we can investigate.

Nothing in this Shipping Policy affects your statutory consumer rights regarding delivery.

Lost Packages

If you believe your order has been lost in transit, please contact us at support@elouva.com with your order number.

We will review the tracking information and, where appropriate, investigate the shipment with the relevant delivery provider.

Where an order is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at support@elouva.com.

Please include your order number and, where appropriate, clear photographs of the item and packaging so we can investigate and resolve the issue.

For more information regarding returns and refunds, please review our Return & Refund Policy.

Customs, Duties and Taxes

Orders may be shipped through international fulfilment networks.

Where customs duties, import taxes or other charges may apply to an order, we will handle these in accordance with applicable law and the information provided to you at checkout.

We will not knowingly impose unexpected mandatory charges after purchase that should have been disclosed to you before placing your order.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: support@elouva.com

Trading name: Elouva
Business type: Sole trader
Business address: Manchester, England